myrspin Commitment

Responsible Gambling with myrspin

At myrspin, safe and responsible gambling is not just a slogan — it is the foundation of how we operate. This page provides a full guide, self-control tools and support resources to keep your playing experience enjoyable and in check.

Deposit Limits Available

24/7 Support

Full Self-Control

This platform is for individuals aged 21 and above only

Play Smart, Play Safe

myrspin supports every player

Our Principles

Six Pillars of Responsible Gambling at myrspin

myrspin builds a gaming environment that puts safety, transparency and player control at every level.

Strict Age Verification

myrspin carries out age verification during registration. Only individuals aged 21 and above are permitted to create an account and play. We do not compromise on this — the safety of young people is an absolute priority.

Customisable Deposit Limits

Players can set their own daily, weekly or monthly deposit limits through account settings. This gives you full control to manage your gaming spending without relying on outside pressure.

Temporary Game Break

If you feel you need a short break, the game break feature lets you pause betting activity temporarily — from 24 hours up to 30 days — without having to close your account entirely.

Self-Exclusion

Players who feel that gambling is having a negative impact on their lives can apply for permanent self-exclusion. Once the request is processed, your account will be blocked and you will not receive any promotional communications from myrspin.

24/7 Support in English and Malay

The myrspin support team is available via live chat and email, 24 hours a day, 7 days a week, in Malay and English. If you have concerns about your playing habits, do not hesitate to reach out.

No Promotional Pressure

Players who have set deposit limits or are on a game break will not receive promotional messages encouraging them to play more. We fully respect your decision.

Know the Risks

Signs of Problem Gambling

Healthy gambling means you play for entertainment, not as a way to relieve stress or earn income. Recognise the early warning signs before they become a more serious problem.

Spending beyond your means

You find yourself borrowing money or using funds set aside for daily needs for betting purposes.

Chasing losses

You keep playing in the hope of recovering money already lost, and this pattern repeats.

Neglecting responsibilities

Work, family or social relationships begin to suffer because of the time and money spent on gambling.

Difficulty stopping

Even when you want to stop or reduce your betting, you find it very hard to do so on your own.

Hiding gambling habits

You conceal how much you gamble from close family members or friends.

Gambling Is Not a Financial Strategy

Gambling should be treated as entertainment only, not as a source of income or a way to resolve financial problems. Always set a budget you can afford to lose entirely before starting a gaming session.

Healthy Playing Tips ✅

Set a time limit — use a timer to remind yourself.
Only use money left over after all basic needs have been met.
Do not play when you are in a negative emotional state or under stress.
Take regular breaks — stand up, stretch and drink some water.
Find other activities outside of gaming for a balanced lifestyle.

Check Yourself

Self-Assessment Questions

Answer these questions honestly. If you answer "yes" to three or more, consider speaking to a professional or contacting us.

Check Yourself

Have you ever felt the need to bet more money to get the same level of satisfaction?

Do you often think about gambling even when doing other things?

Have you tried to stop or reduce your gambling but were unable to?

Do you gamble to escape from problems or uncomfortable feelings?

Have you ever lied to family or friends about how much you gamble?

Has gambling ever caused you to face serious financial problems?

This assessment is not a clinical diagnosis. If you are concerned about your gambling habits or those of a family member, please contact the myrspin support team via live chat or email for further guidance.

Control in Your Hands

Self-Control Tools at myrspin

All these tools can be accessed directly through your account. If you need help activating them, our team is available 24/7.

Deposit Limit

Set a maximum daily, weekly or monthly deposit amount. Limits take effect immediately once set.

Session Time Limit

Limit the length of your gaming sessions. The system will alert you when the time limit is nearly up.

Game Break

Pause gaming activity temporarily for 24 hours, 7 days or 30 days according to your needs.

Permanent Self-Exclusion

Close your account permanently with self-exclusion. Once activated, the account cannot be reopened.

How to Access the Control Tools

Log in to your myrspin account, navigate to Account Settings, then select Responsible Gambling. All tools can be activated on your own without needing to contact support. However, if you need assistance, our team is available via live chat 24/7.

Practical Guidance

Tips for Playing Wisely

Set a Budget

Before starting a session, decide how much you are willing to spend. Once that limit is reached, end the session without considering adding more.

Do Not Play for Too Long

Long sessions can affect your judgement. Set a realistic time limit and stick to it — taking a break gives you a clearer perspective.

Play for Entertainment

Treat money spent as the cost of entertainment, not an investment. Winnings are a bonus, not a guarantee.

Do Not Play Alone

Share your gaming habits with someone you trust. An outside perspective can help you spot problems earlier. ⚠️

Help Is Available

We Are Always Here for You

If you or someone you know needs help with responsible gambling, contact us or seek professional support.

24/7 Live Chat

Contact the myrspin team via live chat in Malay or English. Available around the clock, seven days a week without interruption.

Support Email

Send an email to our support team at [email protected] for enquiries related to your account or self-control tools.

Get Professional Help

For clinical support or counselling related to gambling addiction, we encourage you to seek help from a qualified mental health professional.

FAQ

Questions About Responsible Gambling

The minimum age to open an account and play at myrspin is 21. This is in line with responsible gambling regulations and we carry out age verification during the registration process. Any account found to belong to an individual under the minimum age will be terminated immediately.

Log in to your account, then go to Account Settings and select the Responsible Gambling menu. There you can set a daily, weekly or monthly deposit limit. Limits take effect immediately once set. To increase a limit, a waiting period applies to protect your responsible decision-making.

A game break is a temporary suspension — from 24 hours up to 30 days — after which your account is automatically reactivated. Self-exclusion is a more permanent decision where your account is blocked with no option to reopen it during the set period. Self-exclusion is suited for those who feel that gambling has had a serious negative impact on their lives.

Self-exclusion is designed to provide serious protection. During the exclusion period, the account cannot be reopened for any reason. Once the period ends, you will need to go through a review before the account can be reactivated. We recommend seeking professional support before considering a return to play.

No. Once you activate a game break or self-exclusion, your account is removed from all promotional communication lists. You will not receive any emails, notifications or marketing offers from myrspin during that period.

You can reach the myrspin support team via live chat or email at [email protected] at any time. For clinical support, we encourage you to seek help from a qualified counsellor or mental health professional. Do not delay in getting help — recognising the need for support is the first and most important step.

Join myrspin — Play Responsibly

myrspin provides a safe, fair and enjoyable gaming environment. With a full set of self-control tools and 24/7 support in Malay and English, you can play with confidence and in control.

21+ only • Operating under international licensing • Gamble responsibly